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Lead qualification on WhatsApp

Every WhatsApp, answered.
Even when you’re at a viewing.

Realmaker handles your WhatsApp through Meta’s official API: it replies in seconds and at any hour, asks what matters, shows your properties and books the viewing.

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7 days free · No card needed · Cancel anytime

Out of hours

They message you when you can’t reply

At ten at night, on a Sunday or in the middle of a viewing. And nearly always to ask the same thing.

  • Evenings and weekendsThe contact writes, waits and, if nobody replies, tries another agency.
  • Mid-viewingYou’re showing a property or driving. Your phone buzzes and you can’t look at it.
  • The same questionsIs it still available? How much is it? Can I see it? Again and again.
  • Voice notes and screenshotsVoice notes you have to listen to and listing screenshots you have to look up by hand.

With Realmaker, every out-of-hours message gets an automatic reply in seconds, and the conversation is waiting for you, neatly organised, when you have a moment.

Sample data

How it works

Your WhatsApp asks what an agent would

From the first message to the booked viewing. This is how it works in every conversation, step by step.

01 · Replies

Replies in seconds, even at eleven at night

It keeps no office hours: it handles every message as soon as it arrives. It waits a few seconds before replying to gather what the contact sends in a row, so the conversation sounds natural.

  • Available 24/7, including bank holidays and weekends
  • Adjustable pause from 0 to 10 seconds (6 by default)
  • Replies in the contact’s language
  • If the first message is just an emoji greeting, it waits for them to write something else
Adjust the tone and the pause

Sample data

In your own words

Sounds like your agency

You write the welcome and the goodbye yourself, with your agency’s name and your way of talking. Try it here.

Welcome message
Final message

Swap them for your own whenever you like, in the settings.

How your contact sees it

How your contact sees it: Hi! 👋 Thanks for getting in touch. Tell me briefly what you’re looking for and let’s see how I can help. … Thank you for your time. With the details you’ve given us, one of our agents will be in touch as soon as possible. 🏡✨

Examples. You write your own in the settings.

  • Tone and paceFour personalities and the seconds it waits before replying.
  • Your questionsAdd your own for each client type, open text or multiple choice.
  • Try it firstFrom “Test assistant”, with messages, photos and voice notes.
Choose the personality

Coexistence

Your usual number.
Your usual app.

You connect the WhatsApp Business number you already use. You keep writing from your phone and Realmaker answers on the same number when you can’t get to it.

And when you write, it steps aside: it stops replying to that contact so you never both answer at once.

  • The same number and the WhatsApp Business app on your phone
  • Your messages appear in Realmaker, marked as manual
  • Realmaker goes back to that contact when you press “Enable bot”
  • A switch pauses automatic replies across the whole channel, without disconnecting anything

Coexistence is available for the numbers Meta accepts.

Follow your conversations from the mobile app

Sample data

Portal leads

The idealista enquiry, answered on WhatsApp

Connect the mailbox where your enquiries arrive. If the contact left a phone number, Realmaker messages them on WhatsApp within minutes and carries on the conversation as soon as they reply.

  1. 1

    The portal enquiry arrives

    idealista, Fotocasa or pisos.com send the enquiry to your Gmail, Outlook or other mailbox. Realmaker checks it every 5 minutes.

    New message about SOL-2041

    • María
    • Hi, I’m interested in the villa. Is it still available?
    • +34 600 000 342
  2. 2

    The WhatsApp goes out

    With a template Realmaker registers on your account and Meta approves. Just one per enquiry.

  3. 3

    They reply and Realmaker takes over

    Their reply opens the conversation and Realmaker qualifies them like any other contact.

    Portal leads

    Yes, go ahead.

    16:15

    Hi! 👋 Thanks for getting in touch. So I can help, could I take your full name?

    16:15

    MaríaIdealista

    43%

Sample data

  • No phone number? Email it is.It replies with an email and a button to message you on WhatsApp.
  • You choose the channelReply by email, on WhatsApp or both.
  • Status at a glanceSee whether the template is active, under review or rejected.

Connection

Connect your WhatsApp from Realmaker

Through Meta’s official flow, with no manual steps in Meta Business. You only do it once.

Back in Realmaker

  • The channel shows “Connected” and Realmaker starts replying
  • The template for replying to portal leads is registered on your account automatically
  • Your number stays in the WhatsApp Business app on your phone
Before you startHave your phone with WhatsApp Business to hand, plus a bank-issued credit or debit card. Meta doesn’t accept prepaid or virtual cards.

Sample data

WhatsApp costs

What Meta charges, explained

You pay Meta for WhatsApp Business, whichever tool you use. The account is yours: you add the card on Meta and Meta bills you directly.

  • The account is yours

    Your WhatsApp Business, your number and your card on Meta. Realmaker plays no part in the billing and never sees your payment details.

  • The template that opens the chat

    It’s the message you send first, such as the reply to a portal lead. Under 2 euro cents with a Spanish number.

  • Realmaker messages: Meta’s rate

    Every message Realmaker sends on WhatsApp is charged by Meta at the same rate: €0.0166 with a Spanish number.

  • No card, no messages

    Meta doesn’t deliver messages from accounts without a payment method. If it’s missing, Realmaker warns you when you sign in and tells you how to add it.

Meta’s rate for Spanish numbers from 1 October 2026. Meta charges according to the contact’s country code and may change its rates. Realmaker’s trial doesn’t ask for a card: the one Meta asks for is only for its WhatsApp messages.

See Realmaker plans and pricing

In agents’ own words

Answering at 10pm without being glued to your phone

See all customer stories
The best leads used to come in at 10pm or on Sundays and we’d lose them. With Realmaker AI we handle WhatsApp, Instagram and Messenger 24/7. We’ve captured 38% more leads just by always being available.
Jean VieiraAgent, ICON(translated from Spanish)

38%

more leads, according to Jean

3x leads

“Before, I had messages scattered across WhatsApp, Instagram and Messenger. Now everything is in one place, qualified and prioritised. I’ve tripled my leads without spending more on advertising.”
Laura FernándezIndependent broker · Inmobiliaria Costa del Sol(translated from Spanish)

Figures as each customer gives them in their testimonial. Quotes translated from Spanish.

Frequently asked questions

About WhatsApp

Can’t find your answer? Write to us and we’ll get back to you.

Contact us
Can I keep my number and the WhatsApp Business app?
Yes. Realmaker connects your number through Meta’s official flow in coexistence mode, so it answers on the same number while you keep writing from the WhatsApp Business app on your phone. Meta just needs to accept coexistence for your number.
Who pays for WhatsApp messages, and how much do they cost?
The WhatsApp Business account is yours and Meta charges its messages directly to the card you add on Meta; Realmaker plays no part in the billing. Opening a conversation with a template, such as the reply to a portal lead, costs under 2 euro cents with a Spanish number (€0.0166 from 1 October 2026), and each Realmaker message is charged at the same rate. Rates are set by Meta and may change.
Why does Meta ask me for a card?
It’s Meta’s rule for any tool that uses WhatsApp Business: without a payment method, Meta blocks sending and Realmaker can’t reply. Use a bank-issued credit or debit card; Meta doesn’t accept prepaid or virtual cards. If it’s missing, Realmaker warns you when you sign in and shows you how to add it. Realmaker’s trial, on the other hand, doesn’t ask for a card.
What happens if I write to a contact myself?
Realmaker steps aside from that conversation: your message appears marked as manual and it won’t reply to that contact again until you press “Enable bot”.
Do the options appear as buttons?
Yes. On WhatsApp, up to three options appear as buttons and, if there are more, as a list the contact opens with a button. On Instagram and Messenger the same questions are asked as text.
Can I pause Realmaker on WhatsApp?
Yes. A switch in the WhatsApp connection pauses automatic replies across the whole channel without disconnecting anything, and in each conversation you can switch them off for that contact only.
Can it book viewings over WhatsApp?
Yes, if you connect Google Calendar and mark when each property can be viewed. Realmaker offers free slots, the contact picks one on the booking page and the viewing goes into your calendar. You get the “Visit booked” alert.
Can I answer idealista or Fotocasa leads on WhatsApp?
Yes. Connect the mailbox where you receive the enquiries (Gmail, Outlook or another mailbox) and Realmaker messages every contact who left a phone number on WhatsApp, with a Meta-approved template. If they didn’t leave a number, it replies by email with a button to message you on WhatsApp. It works with idealista, Fotocasa and pisos.com.

Keep exploring

Try it with your WhatsApp

Connect your number once, choose how Realmaker replies and let it answer while you’re at the viewing.

Start free trialRequest information (opens in a new tab)

7 days free · No card needed · Cancel anytime